Shipping policy

DEJOOEY ships internationally from the Republic of Korea.

This Shipping Policy explains how we process, ship, and deliver orders placed through dejooey.com.

1. Order Processing

Orders are processed after payment has been received in full and an order confirmation has been issued.

Many DEJOOEY products are made to order, produced in limited quantities, or prepared only after a confirmed purchase has been received. Processing and production times may vary depending on the product, order volume, material availability, and production schedule.

If a product is made to order, pre-order, or subject to a specific production period, the estimated preparation time will be provided on the product page or in related order communications.

2. Shipping Destinations

We offer international shipping to selected countries and regions.

Available shipping destinations, shipping methods, and shipping fees may vary depending on the delivery address, courier availability, customs requirements, and other operational conditions.

If we are unable to ship to your destination after an order has been placed, we will contact you and issue a refund for the affected order where necessary.

3. Shipping Methods and Fees

Shipping fees are calculated and displayed at checkout, unless otherwise stated.

DEJOOEY may use Korea Post EMS or other partnered shipping services for international delivery. The actual shipping method may vary depending on the destination, package size, package weight, courier availability, and customs requirements.

Shipping fees may vary depending on the destination country or region, package weight, package size, shipping method, courier rates, and any applicable service conditions.

Additional charges such as customs duties, import taxes, brokerage fees, local handling fees, remote area surcharges, or other destination-country charges are not included in our product prices or shipping fees unless expressly stated.

4. Delivery Estimates

Delivery times shown at checkout or in shipping communications are estimates only and are not guaranteed.

Under normal shipping and customs conditions, delivery to major destinations such as the United States, the United Kingdom, and Australia typically takes approximately 7–14 business days after shipment.

Actual delivery times may vary depending on the destination country or region, customs clearance, postal or courier service conditions, holidays, weather, transportation disruptions, and other circumstances beyond our reasonable control.

DEJOOEY is not responsible for delays caused by customs authorities, postal services, courier companies, incorrect shipping information, payment verification, government actions, or other events beyond our reasonable control.

5. Customs Duties, Import Taxes, and Local Fees

International orders may be subject to customs duties, import taxes, brokerage fees, local handling fees, or other charges imposed by the destination country or region.

These charges are determined by the customs authorities or relevant agencies in the destination country and are the responsibility of the customer.

DEJOOEY has no control over these charges and cannot predict the amount in advance. Customers are responsible for understanding and complying with the import regulations of their country or region.

Orders held, delayed, returned, restricted, or seized by customs authorities are handled according to the rules of the destination country or region.

6. Order Tracking

When your order has been shipped, we will provide tracking information where available.

Tracking updates may take time to appear after the parcel has been handed over to the shipping carrier. Tracking visibility may also vary depending on the destination country, courier, and local delivery network.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information, including recipient name, address, postal code, phone number, and any required delivery details.

DEJOOEY is not responsible for delays, failed delivery, return shipping, loss, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to incorrect or incomplete shipping information, refusal of delivery, failure to pay customs duties or import taxes, or failure to receive the parcel, the customer may be responsible for the original shipping fee, return shipping fee, customs-related charges, and any additional costs incurred.

8. Failed Delivery or Refused Shipments

If a parcel cannot be delivered due to the customer’s absence, refusal of delivery, unpaid customs duties or import taxes, incorrect address, or failure to collect the parcel within the carrier’s holding period, the parcel may be returned to us or disposed of according to the carrier’s or customs authority’s procedures.

In such cases, any refund, reshipment, or additional shipping arrangement will be reviewed after considering the order status, product condition, shipping costs, return costs, customs charges, and applicable law.

Shipping fees, customs duties, import taxes, brokerage fees, local handling fees, and related charges are non-refundable unless otherwise required by applicable law.

9. Lost, Delayed, or Damaged Parcels

If your parcel appears to be significantly delayed, lost, or damaged in transit, please contact us at lechoix@dejooey.com with your order number and tracking information.

We will review the issue with the shipping carrier where applicable and provide further guidance.

For damaged parcels, please retain the product, packaging, shipping label, and all included materials, and provide clear photos so that we can assess the issue and assist with a carrier claim where possible.

10. Made-to-Order and Pre-Order Items

Made-to-order and pre-order items may require additional preparation or production time before shipment.

The estimated shipping or production schedule for such items will be provided on the product page or in related communications. These estimates may change depending on production conditions, material availability, quality control, holidays, or logistics circumstances.

If your order contains multiple items, including made-to-order or pre-order items, the order may be shipped together once all items are ready, unless separate shipping is arranged by us.

11. Changes to This Shipping Policy

We may update or modify this Shipping Policy from time to time to reflect changes in our shipping methods, courier services, operational needs, or legal requirements.

Changes will take effect upon posting to this page.