Refund policy
DEJOOEY accepts return requests within 30 days after your order has been delivered.
To be eligible for a return, the item must be in the same condition as received: unworn, unused, undamaged, with all original tags, packaging, dust bag, components, and any included materials. A receipt or proof of purchase is required.
To request a return, please contact us at lechoix@dejooey.com with your order number, item name, and reason for return.
Items sent back without prior return approval will not be accepted. Once your return request is approved, we will provide return instructions and the return address.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns, unless the item is defective, damaged, incorrect, or otherwise required by applicable law.
We recommend using a trackable shipping service. DEJOOEY is not responsible for returned parcels that are lost, delayed, or damaged in transit.
Original shipping fees, customs duties, import taxes, brokerage fees, and local handling fees are non-refundable, unless otherwise required by applicable law.
Where a statutory cancellation or withdrawal right applies, such as in the European Union or the United Kingdom, the refund of standard outbound shipping fees will be handled in accordance with applicable law. Any additional cost for express, premium, or non-standard shipping selected by the customer may not be refundable, unless required by applicable law.
Damages, Defects, or Incorrect Items
Please inspect your order when it arrives.
If the item is defective, damaged, or incorrect, please contact us at lechoix@dejooey.com as soon as possible with your order number and clear photos of the item, packaging, and shipping label.
We will review the condition of the item and provide a repair, replacement, return, or refund option depending on the issue.
Non-Returnable Items
The following items cannot be returned unless defective, damaged, incorrect, or otherwise required by applicable law:
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Customized, personalized, or altered items
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Special-order items made according to a customer’s specific request
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Items that have been worn, used, damaged, stained, washed, altered, or are missing original packaging, tags, dust bag, components, or included materials
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Gift cards
Made-to-order items produced as standard DEJOOEY styles are reviewed according to the return conditions above, unless they have been customized, personalized, or specially altered at the customer’s request.
Exchanges
We do not offer direct exchanges.
To receive another item, please return the original item after approval and place a new order separately.
European Union and United Kingdom Statutory Cooling-Off Rights
If your order is shipped to the European Union or the United Kingdom, you may have the right to cancel or return your order within 14 days after receiving it, without giving a reason.
The item must be returned in the same condition as received: unworn, unused, undamaged, with all original tags, packaging, dust bag, components, and any included materials. A receipt or proof of purchase is required.
Customers are responsible for the direct cost of returning goods under the statutory cooling-off right, unless otherwise required by applicable law.
This statutory cooling-off right may not apply to customized, personalized, altered, or special-order items made according to your specific request.
Nothing in this Refund Policy limits any statutory rights you may have under applicable consumer protection law in your country or region of residence.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days, unless a different refund period is required by applicable law. Your bank, credit card company, PayPal, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at lechoix@dejooey.com.